City Administration

Inside City Hall: Administration

FY2012 BUDGET INFORMATION
For more information about the FY2012 budget, see our Budget page

CITIZEN SATISFACTION SURVEY, 2009
Annual survey of citizen satisfaction (PDF file, 512K)

HOW ARE WE DOING?
The city's performance measurement program is called "How Are We Doing?"

Why use performance measurement?
Customer service is very important to the City of Saco. Performance measurement is a great way to ensure that the city is living up to high customer service standards and its mission of "delivering exceptional value and quality of life."

What is performance measurement?
Performance measurement is one of the tools the City of Saco uses to judge how well it is managing its operations. Performance measurement acts much like a scorecard or grade report, reflecting what progress the city has made in the past year toward achieving its goals, specifically those outlined in the city's strategic plan. Performance measurement involves clearly defining program purposes and goals, establishing objectives to meet those goals, developing quantifiable measures to monitor and evaluate progress, and reporting results to city staff, City Council, and the public.

Related documents

Visit the Maine Municipal Association Website for more information about municipal government in the State of Maine.